DK22 Privacy Policy — How We Protect Your Data

1. About This Privacy Policy

This Privacy Policy applies to all users of the DK22 platform, accessible at dk22.bar and through the DK22 mobile app. It explains what personal data DK22 collects from you, how that data is used, how long it is kept and what choices you have as a player.

By registering an account with DK22 or by continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled. If you do not agree with any part of this policy, you should discontinue use of the platform and contact our support team to discuss your account.

DK22 takes privacy seriously — not just because it is the right thing to do, but because our players deserve to know exactly where their information goes. This policy is written in plain language so you can actually understand it, rather than having to dig through endless legal clauses.

2. Information We Collect

DK22 collects personal information in two ways: information you provide directly, and information collected automatically when you use the platform.

Information You Provide

• Registration details — your full name, date of birth, mobile number and email address when you create an account.
• Identity verification documents — a copy of your CNIC or other government-issued ID, which may be requested during account verification. This is a standard security step to confirm your identity and age.
• Payment information — details related to your JazzCash, Easypaisa, Raast or bank account used for PKR deposits and withdrawals. DK22 does not store full card numbers or mobile wallet PINs — these are handled by secure payment processors.
• Communications — any messages you send to DK22 support via live chat or email, including the content of those messages and your account details at the time.
• Responsible gaming preferences — deposit limits, session timers and self-exclusion requests are stored to ensure they are applied correctly to your account.

Information Collected Automatically

• Device and browser data — your device type, operating system, browser version and screen resolution. This helps DK22 optimise the platform for your device, including mobile app performance.
• IP address and location data — used for security verification and to detect unusual login activity. DK22 does not use this data to build detailed location profiles.
• Usage and session data — pages visited, games played, bets placed, time spent on different sections and navigation patterns. This data is used to improve the platform and personalise your experience.
• Cookies and local storage — session cookies that keep you logged in and functional cookies that remember your preferences. See Section 5 for full cookie details.

3. How We Use Your Data

DK22 uses the personal data it collects for the following purposes:

DK22 does not use your personal data for purposes beyond those listed above without first informing you and, where required, obtaining your consent. Promotional emails and SMS notifications are opt-in only — you can unsubscribe at any time through your account settings or by contacting support.

4. Payments and Financial Data

All financial transactions on DK22 are processed in PKR. DK22 supports JazzCash, Easypaisa, Raast instant transfers, direct bank transfers and debit card payments. When you make a deposit or request a withdrawal, the relevant payment credentials are passed securely to our payment processing partners using encrypted channels.

DK22 does not store full payment credentials on its own servers. What DK22 does retain is a record of transactions — dates, amounts in PKR, the method used and transaction status — for account management, dispute resolution and fraud prevention purposes.

If you request withdrawal of funds, DK22 will process the payment back to the same PKR account or wallet used for your deposit wherever technically possible. For security reasons, funds cannot be redirected to a third-party account.

5. Cookies and Tracking

DK22 uses cookies and similar technologies to keep the platform running smoothly and to improve your experience. Here is a straightforward breakdown of what we use and why:

• Essential cookies — these are required for the platform to function. They keep you logged in during your session and remember your basic preferences such as language settings. Without these, the platform cannot work correctly.
• Performance cookies — these collect anonymised data about how players navigate the platform, which pages are most visited and where errors occur. This helps DK22 identify and fix problems quickly. No personally identifiable information is included in this data.
• Functional cookies — these remember choices you have made, such as preferred game categories or display settings, so you do not have to reconfigure them on every visit.

DK22 does not use advertising or cross-site tracking cookies. Your browsing activity on DK22 is not shared with ad networks or used to serve targeted advertisements on other websites.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies may affect platform functionality, including your ability to stay logged in during a session.

6. Third-Party Sharing

DK22 does not sell or rent your personal data to any third party. There are, however, limited situations where data is shared with trusted partners in order to deliver the services you have signed up for:

• Payment processors — JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to process your PKR transactions securely. These providers operate under their own privacy policies and security standards.
• Game software providers — third-party game studios that supply slots, live casino and other games to the DK22 platform may receive anonymised session data to support game performance and fairness auditing. They do not receive your name, CNIC or payment details.
• Identity verification services — where DK22 uses a third-party KYC service to verify your identity documents, the relevant data is shared securely with that provider for verification purposes only and is not retained by them beyond the verification window.
• Legal and security obligations — DK22 may disclose personal data where required to comply with a valid legal request, court order or to prevent fraud, protect the safety of players or investigate a suspected breach of our Terms and Conditions.

All third-party partners engaged by DK22 are required to handle personal data in accordance with appropriate data protection standards and are not permitted to use your data for their own commercial purposes.

7. Data Retention

DK22 retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with the following general principles:

• Active accounts — data is retained for the full duration your account remains open and active.
• Closed accounts — following account closure, DK22 retains transaction records, identity verification documents and account history for a period necessary to fulfil legal, security and dispute resolution obligations. This is typically up to five years.
• Support communications — chat logs and email correspondence are retained for up to two years to assist with any follow-up queries or dispute investigations.
• Anonymised analytics data — usage and session data that has been fully anonymised may be retained indefinitely for platform improvement purposes, as it cannot be linked back to any individual.

When data is no longer required, DK22 securely deletes or anonymises it. You can request early deletion of your personal data by contacting our support team — see Section 9 for details on exercising your rights.

8. Security Measures

Protecting your data is something DK22 takes seriously in practice, not just in policy. The platform applies the following security measures as standard:

• SSL/TLS encryption — all data transmitted between your device and the DK22 platform is encrypted in transit. Look for the padlock icon in your browser address bar when using the site.
• Secure data storage — personal data stored on DK22 servers is encrypted at rest. Access is restricted to authorised personnel only, on a need-to-know basis.
• Two-factor authentication (2FA) — DK22 strongly recommends enabling 2FA on your account for an extra layer of login security. This is available in your account security settings.
• Fraud monitoring — DK22 operates automated monitoring systems that flag unusual login activity, suspicious transaction patterns and potential account compromise. If something looks off, your account may be temporarily held pending a security review.
• Access controls — internal access to player data is logged, audited and restricted. DK22 employees do not have blanket access to personal data — they can only access what is needed to perform their specific role.

Despite these measures, no online platform can guarantee absolute security. DK22 encourages players to use a strong, unique password, enable 2FA and to contact support immediately if they notice any unusual activity on their account.

9. Your Rights

As a DK22 player, you have the following rights in relation to your personal data. To exercise any of these, contact our support team via live chat or the support email address listed in your account.

10. Children's Privacy

DK22 is strictly an adult platform. Registration is open only to individuals aged 18 years and above. DK22 does not knowingly collect personal data from anyone under 18. If it comes to our attention that a minor has registered an account, that account will be closed immediately and any associated data will be deleted in line with our retention policy.

If you are a parent or guardian and have reason to believe a minor has registered on DK22, please contact our support team immediately with relevant details so we can investigate and act without delay.

11. Updates to This Policy

DK22 may update this Privacy Policy from time to time. The date shown at the top of this page always reflects the most recent revision. Where changes are significant — for example, a new type of data being collected or a new category of third-party sharing — DK22 will notify registered players via email or an on-platform notification before the change takes effect.

Minor updates, such as clarifications or corrections to existing wording, may be made without advance notice. In all cases, the current version of this policy, as published on this page, is the version that applies to your use of DK22. We encourage you to check back periodically, especially if you have questions about a specific aspect of how your data is handled.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, you can reach DK22 support through the following channels:

• Live Chat — available 24/7 from within your DK22 account dashboard. This is the fastest way to get a response.
• Email — send your query to the support address listed in your account. Include your registered username and a clear description of your request so the team can assist you quickly.

DK22 aims to respond to all data-related requests within 5 business days. For complex requests — such as full data exports or deletion reviews — it may take a little longer, but you will receive an acknowledgement and timeline within the first 2 business days.